Your satisfaction matters to us. Here's how our replacement and refund process works at Dewall.

Replacement Eligibility

If your wall art arrives damaged, defective, or significantly different from what was ordered, you're eligible for a free replacement. Please contact us within 48 hours of delivery with clear photos of the item and packaging.

How to Request a Replacement

Email us at dewallpk@gmail.com with your order number and photos of the issue. Our team will review your request and arrange a replacement at no additional cost.

Refunds

Refunds are issued in cases where a replacement isn't possible (e.g. the item is out of stock). Approved refunds are processed to your original payment method within 7-10 business days.

Non-Returnable Items

Custom or made-to-order pieces (such as personalized murals or made-to-measure wallpaper) can only be replaced in case of a manufacturing defect, and are not eligible for change-of-mind returns.

Contact

For any questions about replacements or refunds, contact us at dewallpk@gmail.com.

Last updated: August 2026